Return policy | snfood

At SN Food, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, please review our return policy below to facilitate a smooth return process.

Return Eligibility

Condition of Items:
- Items must be returned in their original packaging and condition, unused, and with all tags and labels intact.
- Perishable goods, opened products, and items that have been used are not eligible for return.
Timeframe:
- You have 14 days from the date of receipt to initiate a return.

Return Process

Initiating a Return:
- To start a return, please contact our support team at one of the following emails:
- Please include your order number, a brief description of the reason for the return, and any relevant photos if applicable.
Return Shipping:
- For Greek domestic returns, use BOX NOW for shipping the item back to us.
- For international returns, use DHL Express.
- You will be responsible for the return shipping costs unless the item is defective or we made an error with your order.
Packaging:
- Pack the items securely to prevent damage during transit. We recommend using the original shipping box and materials if possible.

Refunds

Processing:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days.
Refund Method:
- Refunds will be issued through the original payment method:
  - PayPal
  - Stripe
Non-Refundable Items:
- Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at:

We appreciate your business and look forward to serving you again.

SN Food Team