At SN Food, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, please review our return policy below to facilitate a smooth return process.
Return Eligibility
- Condition of Items:
- Items must be returned in their original packaging and condition, unused, and with all tags and labels intact.
- Perishable goods, opened products, and items that have been used are not eligible for return.
- Timeframe:
- You have 14 days from the date of receipt to initiate a return.
Return Process
- Initiating a Return:
- To start a return, please contact our support team at one of the following emails:
- Please include your order number, a brief description of the reason for the return, and any relevant photos if applicable.
- Return Shipping:
- For Greek domestic returns, use BOX NOW for shipping the item back to us.
- For international returns, use DHL Express.
- You will be responsible for the return shipping costs unless the item is defective or we made an error with your order.
- Packaging:
- Pack the items securely to prevent damage during transit. We recommend using the original shipping box and materials if possible.
Refunds
- Processing:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days.
- Refund Method:
- Refunds will be issued through the original payment method:
- PayPal
- Stripe
- Refunds will be issued through the original payment method:
- Non-Refundable Items:
- Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
Exchanges
- If you wish to exchange an item, please follow the return process and place a new order for the replacement item.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at:
We appreciate your business and look forward to serving you again.
SN Food Team