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At SN Food, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, please review our return policy below to facilitate a smooth return process.

Return Eligibility

  1. Condition of Items:
    • Items must be returned in their original packaging and condition, unused, and with all tags and labels intact.
    • Perishable goods, opened products, and items that have been used are not eligible for return.
  2. Timeframe:
    • You have 14 days from the date of receipt to initiate a return.

Return Process

  1. Initiating a Return:
    • To start a return, please contact our support team at one of the following emails:
    • Please include your order number, a brief description of the reason for the return, and any relevant photos if applicable.
  2. Return Shipping:
    • For Greek domestic returns, use BOX NOW for shipping the item back to us.
    • For international returns, use DHL Express.
    • You will be responsible for the return shipping costs unless the item is defective or we made an error with your order.
  3. Packaging:
    • Pack the items securely to prevent damage during transit. We recommend using the original shipping box and materials if possible.


  1. Processing:
    • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 7-10 business days.
  2. Refund Method:
    • Refunds will be issued through the original payment method:
      • PayPal
      • Stripe
  3. Non-Refundable Items:
    • Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.


  • If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at:

We appreciate your business and look forward to serving you again.

SN Food Team